To view online users, etc while I am logged into cSupport. Maybe integration with getClicky, and others.

Basically there would be a survey and the answers from this survey would get emailed as a daily/weekly report or available from the online control panel.

I would like to be able to manage several accounts

Show online/offline/away status of users you chat with. Will be much easier to follow the interaction.

Ability to push a specific URL to visitor so he automatically goes to that page

It would be nice with possibility for affiliate

The chat should automatically update when the chat becomes online or offline, without requiring a new page load from the visitor

Able to route chats to different departments

There are several ways to implement this. The idea is to have an icon that the user can click and that will grab a screen shoot of the current webpage as the user sees and show the link to the image in the chat support person.

Just like Olark system, would be nice to see all website users with info related instead of seeing "bots"

http://balexandre.com/temp/2012-05-03_1056.png

Makes think a little more "dynamic" and when a user wants to chat, the chat message will pop up, just like now.

Ability to integrate cSupport in other applications with an simple API. For example a CRM System like Microsoft Dynamics or Salesforce

I would like the ability to delete chats from history

There are several missing languages, specially when we operate sites cross Europe (as everything else English and Spanish is perfect).

But the actual localization words are not that many, like "Name", "E-mail", "Your inquiry", "Send request", etc ... we could have a form to collaborate into the main localization branch or be able to add our own languages if we simply translate a few words.

A system with "intelligent" knowledge base that will show the most relevant items first based on the current chat session.

It would be interesting to export or link the system to allow placing the e-mail from contacts emuma newsletter. That is, take advantage of the various contacts made ​​by for a chat tool like MailChimp 12All or import emails and processod and automate the sending of news.

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