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  1. Push URL to visitors

    Ability to push a specific URL to visitor so he automatically goes to that page

    18 votes
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      planned  ·  0 comments  ·  Admin →
    • have a survey option at the end of the live chat for customers to fill out

      Basically there would be a survey and the answers from this survey would get emailed as a daily/weekly report or available from the online control panel.

      13 votes
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      • Online/offline/away status on chat users

        Show online/offline/away status of users you chat with. Will be much easier to follow the interaction.

        12 votes
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        • Dynamic update the chat online/offline, without the user needs to reload the page

          The chat should automatically update when the chat becomes online or offline, without requiring a new page load from the visitor

          10 votes
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          • Departments

            Able to route chats to different departments

            8 votes
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            • Let us see all user when using Pidgin

              Just like Olark system, would be nice to see all website users with info related instead of seeing "bots"

              http://balexandre.com/temp/2012-05-03_1056.png

              Makes think a little more "dynamic" and when a user wants to chat, the chat message will pop up, just like now.

              6 votes
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              • Let us add our own localization

                There are several missing languages, specially when we operate sites cross Europe (as everything else English and Spanish is perfect).

                But the actual localization words are not that many, like "Name", "E-mail", "Your inquiry", "Send request", etc ... we could have a form to collaborate into the main localization branch or be able to add our own languages if we simply translate a few words.

                6 votes
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                • Ability to grab a screen shoot and send the image to us in one click

                  There are several ways to implement this. The idea is to have an icon that the user can click and that will grab a screen shoot of the current webpage as the user sees and show the link to the image in the chat support person.

                  4 votes
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                    planned  ·  0 comments  ·  Admin →
                  • Mute chats already taken in Jabber

                    Possibility to mute a chat session with /mute, or only receive the necessary messages.

                    3 votes
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                      1 comment  ·  Admin →
                    • API Support

                      Ability to integrate cSupport in other applications with an simple API. For example a CRM System like Microsoft Dynamics or Salesforce

                      3 votes
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                        We do have private beta API, if you wish access to test some integrations, please contact us. This feedback will be updated when we open the API to all customers.

                      • Delete chats from history

                        I would like the ability to delete chats from history

                        2 votes
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                        • Integration of e-mails to newsletter

                          It would be interesting to export or link the system to allow placing the e-mail from contacts emuma newsletter. That is, take advantage of the various contacts made ​​by for a chat tool like MailChimp 12All or import emails and processod and automate the sending of news.

                          1 vote
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                          • Making the chat popup window larger

                            Possibility for manually defining the popup window's size

                            1 vote
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                            • 1 vote
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                              • "Operator has left the chat" should be more clear that chat is not over

                                Sometimes you have timeouts as the operator and it says something like "Operator has left the chat". It should be clear that the chat session is not finished, and it is just a timeout issue.

                                1 vote
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                                  1 comment  ·  Admin →
                                • Chat doesn't work well in iOS/touch

                                  The chat window doesn't work well in iOS/Safari/touch.

                                  1) A new window opens and closes, but you don't get back to the old window with the chat.
                                  2) When you try write the screen is moving

                                  1 vote
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                                  • 1 vote
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                                    • 1 vote
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                                      • In the backend, I would like a list of current login sessions for my account

                                        Sometimes an app can keep a session alive though I turn it offline. It would be great if I could have a clear view what app does it.

                                        1 vote
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                                        • Visitors can see their previous chats when starting a new one

                                          When visitors are opening a chat they can see their past conversation.

                                          1 vote
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