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  1. have a survey option at the end of the live chat for customers to fill out

    Basically there would be a survey and the answers from this survey would get emailed as a daily/weekly report or available from the online control panel.

    13 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Online/offline/away status on chat users

    Show online/offline/away status of users you chat with. Will be much easier to follow the interaction.

    12 votes
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  3. Dynamic update the chat online/offline, without the user needs to reload the page

    The chat should automatically update when the chat becomes online or offline, without requiring a new page load from the visitor

    10 votes
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  4. Departments

    Able to route chats to different departments

    8 votes
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  5. Let us see all user when using Pidgin

    Just like Olark system, would be nice to see all website users with info related instead of seeing "bots"

    http://balexandre.com/temp/2012-05-03_1056.png

    Makes think a little more "dynamic" and when a user wants to chat, the chat message will pop up, just like now.

    6 votes
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  6. Let us add our own localization

    There are several missing languages, specially when we operate sites cross Europe (as everything else English and Spanish is perfect).

    But the actual localization words are not that many, like "Name", "E-mail", "Your inquiry", "Send request", etc ... we could have a form to collaborate into the main localization branch or be able to add our own languages if we simply translate a few words.

    6 votes
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  7. Delete chats from history

    I would like the ability to delete chats from history

    2 votes
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  8. Integration of e-mails to newsletter

    It would be interesting to export or link the system to allow placing the e-mail from contacts emuma newsletter. That is, take advantage of the various contacts made ​​by for a chat tool like MailChimp 12All or import emails and processod and automate the sending of news.

    1 vote
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  9. Chat doesn't work well in iOS/touch

    The chat window doesn't work well in iOS/Safari/touch.

    1) A new window opens and closes, but you don't get back to the old window with the chat.
    2) When you try write the screen is moving

    1 vote
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  10. Integrate some operator knowledge base/information document with cSupport

    A system with "intelligent" knowledge base that will show the most relevant items first based on the current chat session.

    0 votes
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